Refund policy

Last updated: November 10, 2026

We want you to be happy with every book. This page explains your options in plain words. For everything, email support@yoursmartlibrary.com with your name and order number.

If a book arrives damaged or faulty

  • Email us a photo within 30 days of delivery.
  • We send you a new copy free of charge, or refund you if you prefer.
  • You do not need to send the damaged book back.

Our 60-day money-back guarantee

  • If the books are not for you, email us within 60 days of delivery.
  • We refund what you paid, in full.
  • This covers every book in your order, including anything you added after checkout.
  • You do not need to send the books back.

If you want to cancel before your books ship

Each copy is printed to order, so printing starts soon after you order. Email us as soon as you can:

  • if printing has not started, we cancel your order and refund you in full;
  • if it has, your books will still reach you, and our 60-day guarantee covers you once they arrive.

Free digital gifts

The app and the printable PDF guides that come with a book are free gifts, so there is nothing to refund on them. If you get a refund for the books, the gifts stay with you.

How your refund is paid

  • We refund you using the same payment method you used to pay.
  • Your bank or card issuer may take 5–10 business days to show the money in your account.